Privacy Policy
Privacy Policy
At Terra Physiotherapy, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles.
Information We Collect
We may collect the following types of personal information:
- Full name, date of birth, and contact details (email, phone number, address).
- Relevant health information for physiotherapy and clinical care.
- Appointment history, preferences, and form responses.
- Payment and billing details.
- Website usage data (such as IP address, browser type, and pages visited).
Purpose of Collection
Your personal information is collected to:
- Provide physiotherapy and related services.
- Manage bookings and communication efficiently.
- Process payments and issue receipts.
- Comply with legal, insurance, and regulatory requirements.
- Improve our services, including website experience and clinic operations.
Disclosure of Personal Information
We may disclose your information to trusted third parties when necessary, including:
- Zanda – our secure booking and scheduling platform.
- Heidi – used for secure note taking transcription.
- Stripe – our encrypted online payment processing provider.
- Health professionals involved in your care (with consent or where legally required).
- Legal or regulatory authorities, where disclosure is required by law.
We do not sell or rent your personal data to any third parties under any circumstances.
Data Security
We take all reasonable precautions to safeguard your data, including:
- Encrypted data transfer and secure servers via Zanda, Heidi, and Stripe
- Password-protected and access-controlled systems for staff only
- Secure physical storage for paper-based notes, where applicable
- Regular review of data protection procedures and system security
Access and Correction
You may request access to your personal information and request corrections if necessary. To do so, please contact us directly at:
Changes to This Policy
We may review and update this Privacy Policy periodically. The latest version will always be available on our website. By continuing to use our services, you agree to any updates made.
Contact Us
You may request access to your personal information and request corrections if necessary. To do so, please contact us directly at:
📍 Unit 3, 5 School Street, Mudgeeraba QLD 4213